Michael is the first point of contact at the Ondaba & Partners Advocates LLP office. As the office assistant, Michael provides a high level of customer experience to all clients at the firm.
Through his polite and professional demeanor, Michael communicates to clients via phone, e-mail, mail and in person. He anticipates the needs of others in order to ensure a seamless and positive customer and employee experience.
Michael studied Business Administration (Sales & Marketing option) at the Maseno University. Before joining the Law Firm, Michael worked with several other corporates including the Automobile Association (AA Kenya) in similar capacities.
Michael is a qualified office administrator with vast experience in the business administration docket and continues to proficiently handle office tasks, such as filing, generating reports and presentations, setting up for meetings, and ordering supplies.
Michael provides real-time scheduling support by booking clients’ appointments which ensures smooth running of activities at the firm. He also makes travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations for the Firm’s representatives.
Being a busy office set up, Michael screens phone calls and routes callers to the appropriate party, provides computerized reports, transcribes minutes from meetings, creates presentations, and conducts research. This ensures that the firm’s activities are well coordinated and client’s services are provided efficiently.
In his free time Michael likes to read and socialize.